Managing import and export flows

Managing our customers’ international import and export flows is at the heart of the Damco business. We are responsible for the daily operations of some of the world’s largest companies, managing complex flows of goods, information, and financials to and from all parts of the world. With 10,500 dedicated employees worldwide, we ensure consistently high quality service delivery and solutions and are proud to have one of the highest customer retention rates in the industry.

Our services include:

• Vendor management
• Carrier management
• Purchase order management
• Document management
• Import and export coordination
• Invoice management
• SOP execution and management

Using standard operating procedures (SOPs), we ensure operational excellence and consistency when managing a solution across multiple locations.

• Customer specific global SOP defined and agreed between the customer and Damco
• Defined standard procedures and associated customer-specific business rules
• Online availability of SOP to customer and all involved Damco staff via e-SOP web application
• Dynamic and collaborative creation and maintenance of SOP including automated notification of updates
• Consistent definition of, and approach to, internal operating procedures within Damco through Unified Service Levels (USL), our internal quality programme