Managing and developing solutions

Damco’s customer management teams are some of the world’s most experienced in supply chain management. Regardless of where our customers are located, they are assigned a highly professional proactive customer management team to manage their supply chain solution. This team is focused on continuous optimisation using Damco’s standard operating procedures measured on the same performance indicators across all countries and activities. For our customers, this means the right changes are implemented at all levels - operational, tactical and strategic.

Our high level of expertise is maintained worldwide throughout our entire organisation

• Strategic alignment between the customer’s overall commercial and operational goals and the development projects initiated.
• Joint agreement on financial, operational and commercial key performance indicators (KPIs)
• Regular operations reviews to address and resolve any operational issues
• Monthly measurements of operational and project performance
• Liaison and communication with relevant touch points within the customer’s organisation

Dedicated customer development manager and customer teams at origin and destination